Privacy Policy

CRITICAL SAFETY DISCLAIMER: This application is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition or before making any medical decisions.

This Privacy Policy (“Policy”) describes how MELETE WELLNESS SOLUTIONS PRIVATE LIMITED (“Company”, “We”, “Us”, or “Our”) collects, uses, discloses, and protects your personal information when you use the MELETE mobile application (“Application”, “App”, or “Service”). By downloading, accessing, or using the Application, You (“User”, “You”, or “Your”) consent to the collection and use of your information in accordance with this Policy. If You do not agree with this Policy, please discontinue use of the Service.

1. PURPOSE OF THIS POLICY

This Policy aims to inform You about:

  • What data We collect.
  • How We use, store, and protect that data.
  • With whom We may share it.
  • Your rights and choices regarding Your data.

We are committed to protecting Your privacy and ensuring that Your personal information is handled responsibly and lawfully.

2. INFORMATION WE COLLECT

We collect information to enable the proper functioning of the Application and to improve user experience. The data collected may include:

2.1. Personal Information

  • Full name
  • Date of birth / age
  • Gender (optional)
  • Email address and phone number
  • Profile picture (optional)
  • Account login credentials

2.2. Professional and Booking Details

  • Session booking history and preferences
  • Communication records between You and counselors/trainers
  • Payment and transaction details (through secure payment gateways)

2.3. Device and Technical Data

  • IP address
  • Device type and model
  • Operating system and app version
  • Browser type (if applicable)
  • Usage logs, crash reports, and analytics data

2.4. Location Information

If You permit, We may collect approximate location data to improve service availability and personalization.

2.5. Sensitive Personal Data (if applicable)

During counseling sessions or wellness assessments, You may voluntarily share information about your mental or emotional health, which is treated as confidential and is not shared without your explicit consent.

3. HOW WE USE YOUR INFORMATION

Your information is used for the following legitimate purposes:

  • To create and manage your MELETE account.
  • To connect You with verified counselors and wellness professionals.
  • To facilitate video/audio consultations and in-app communication.
  • To process bookings and payments.
  • To personalize content and recommendations.
  • To send service notifications, updates, and reminders.
  • To improve app functionality and user experience.
  • To ensure legal compliance and platform security.

We do not sell or rent your personal data to any third party.

4. DISCLOSURE OF INFORMATION

We may share information only in the following limited circumstances:

4.1. With Counsellors or Therapists

Information shared during a booked session (e.g., name, session history, or communication records) may be accessible to the assigned counselor/Therapist for professional purposes only.

4.2. With Service Providers

We may share limited information with trusted third-party vendors providing:

  • Payment gateway and transaction processing,
  • Cloud hosting and IT support,
  • Analytics and performance monitoring.

All such third parties are bound by confidentiality and data protection obligations.

4.3. For Legal Compliance

We may disclose information if required by law, regulation, or valid governmental request, or to protect our rights, users, or the public.

5. DATA STORAGE AND SECURITY

We employ industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction, including:

  • Encrypted data transmission (SSL/TLS),
  • Secure cloud storage,
  • Restricted internal access to sensitive data, and
  • Regular system audits and backups.

However, no digital platform is completely immune to security risks, and We cannot guarantee absolute security.

6. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

7. YOUR RIGHTS AND CHOICES

Under applicable data protection laws, you have the right to:

  • Access, review, and update your personal data.
  • Withdraw consent at any time (subject to service limitations).
  • Request correction or deletion of inaccurate or unnecessary data.
  • Request information about data processing and sharing.

To exercise these rights, please contact our CHIEF TECHNOLOGY OFFICER (CTO) via email at meletewellnesssolutions@gmail.com.

8. COOKIES AND TRACKING TECHNOLOGIES

Our Application may use cookies, analytics tools, and tracking technologies to:

  • Improve app functionality,
  • Analyze usage patterns,
  • Enhance service performance.

You can modify your device settings to disable cookies or limit tracking; however, this may affect certain app features.

9. CHILDREN’S PRIVACY

Our Service is not intended for individuals under 18 years of age without parental or guardian supervision. If we learn that we have collected personal information from a minor without consent, we will promptly delete it.

10. THIRD-PARTY LINKS

The Application may include links to external websites or services not operated by Us. We are not responsible for the privacy practices or content of such third-party sites. Users are encouraged to review their respective privacy policies.

11. INTERNATIONAL DATA TRANSFER

If your information is transferred or stored outside India, appropriate technical and contractual safeguards will be applied to ensure compliance with applicable data protection laws.

12. UPDATES TO THIS POLICY

We may update or revise this Privacy Policy from time to time to reflect changes in legal, technical, or operational requirements. The updated Policy will be posted on the Application, and the “Last Updated” date will be modified accordingly. Your continued use of the Application after such updates constitutes your acceptance of the revised Policy.

13. CONTACT US

If you have any questions, concerns, or complaints regarding this Privacy Policy or data handling practices, please contact:

MELETE WELLNESS SOLUTIONS PRIVATE LIMITED
Email: meletewellnesssolutions@gmail.com
Helpline: 8943175522
Registered Address: RoomNo35/2142A, Second Floor, VK Tower, Mankavu, Kozhikode, Kerala, India, 673007
Attention: CHIEF TECHNOLOGY OFFICER (CTO)

ACKNOWLEDGMENT

By using the MELETE mobile application, You acknowledge that You have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your data as described herein.