Privacy Policy

CRITICAL SAFETY DISCLAIMER:Melete Experts is a communication platform designed exclusively to facilitate secure video and audio consultations between independent, verified professionals and their clients for informational and consultative purposes only. The platform does not provide medical advice, diagnosis, treatment, or any form of health-related measurement. Users are strongly advised to consult a qualified and licensed medical professional for any medical concerns, decisions, or treatment requirements. Melete Experts and its representatives are not responsible for any consequences arising from reliance on information shared through the platform. Always seek the advice of a doctor or qualified healthcare provider in addition to using this app and before making any medical decisions.


This Privacy Policy (“Policy”) explains how MELETE WELLNESS SOLUTIONS PRIVATE LIMITED (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, and protects personal and professional information of Counsellors and Therapists (“You”, “Your”, or “Professional”) who register and provide services through the MELETE mobile application (“Application” or “Platform”).

By registering as a Counsellor or Therapists, You acknowledge and consent to the practices described in this Policy. If You do not agree, please refrain from using the Platform or associated services.

1. PURPOSE OF THIS POLICY

The purpose of this Policy is to inform You about:

  • The types of data collected from Counsellors and Therapists.
  • How and why such data is processed.
  • With whom the data may be shared.
  • The safeguards in place to protect the data.
  • Your rights and obligations regarding personal and professional information.

We value Your privacy and are committed to handling Your data in a transparent and secure manner.

2. INFORMATION WE COLLECT

We collect personal, professional, and technical information necessary for Your registration, verification, and operation as a professional on the MELETE platform.

2.1. Personal Identification Information

  • Full name
  • Date of birth / age
  • Contact number and email address
  • Profile photograph
  • Identity proof (e.g., Aadhaar, PAN, Passport, etc.)

2.2. Professional and Educational Information

  • Educational certificates and qualifications
  • Professional license, registration, or accreditation details
  • Work experience and specialization information
  • Languages spoken and service offerings
  • Availability schedule and consultation preferences

2.3. Financial and Transactional Information

  • Bank account details (for payouts and withdrawals)
  • PAN or GST information (if applicable)
  • Wallet balance, commission details, and payment history

2.4. Technical and Device Data

  • IP address, device type, and operating system
  • Login timestamps and usage logs
  • Communication records with users via the platform
  • Performance metrics, ratings, and feedback data

3. HOW WE USE YOUR INFORMATION

We process Your information for legitimate business and operational purposes, including but not limited to:

  1. Verification & Onboarding – To verify Your identity, qualifications, and professional credentials.
  2. Service Facilitation – To match You with users, schedule sessions, and enable audio/video consultations.
  3. Payments & Accounting – To manage Your earnings, commission deductions, and withdrawals.
  4. Communication – To send important notifications, policy updates, and session reminders.
  5. Compliance & Security – To prevent fraud, unauthorized access, or misuse of the platform.
  6. Quality Control – To evaluate performance, handle feedback, and ensure professional conduct.
  7. Legal Obligations – To comply with applicable laws, tax regulations, and data retention rules.

We do not sell or commercially rent Your personal data to any third party.

4. DATA SHARING AND DISCLOSURE

Your information may be shared only under the following circumstances:

4.1. With Users

Limited details such as Your name, qualifications, specialization, and profile photo are displayed to users for booking purposes. Sensitive information like ID documents or bank details will never be disclosed.

4.2. With Service Providers

We may engage third-party service providers to assist with payment processing, identity verification, cloud storage, or analytics. All such providers are bound by strict confidentiality and data protection obligations.

4.3. Legal and Regulatory Compliance

We may disclose information if required by law, regulatory authority, or pursuant to a valid legal request, including for investigation or prevention of fraud, misconduct, or violation of law.

5. DATA STORAGE AND SECURITY

We employ robust administrative, technical, and organizational measures to protect Your data, including:

  • Encrypted transmission and storage of sensitive data.
  • Role-based restricted access to information.
  • Secure cloud infrastructure with regular vulnerability assessments.
  • Continuous monitoring for unauthorized access or misuse.

Despite best efforts, no system is fully immune to cyber risks. We encourage You to maintain confidentiality of login credentials and immediately report any suspected data breach.

6. DATA RETENTION

Your data is retained for as long as necessary to:

  • Fulfill contractual and legal obligations.
  • Resolve disputes or audit requirements.
  • Maintain accurate financial and performance records.

After the retention period, data will be securely deleted or anonymized.

7. YOUR RIGHTS

Under the Digital Personal Data Protection Act, 2023 (India) and applicable laws, You have the following rights:

  • Right to Access: Obtain a copy of Your personal data held by Us.
  • Right to Correction: Request correction or update of inaccurate data.
  • Right to Erasure: Request deletion of data no longer required.
  • Right to Withdraw Consent: Withdraw consent for data processing (may affect continued use of services).
  • Right to Grievance Redressal: Lodge a complaint or concern regarding data handling.

To exercise these rights, please contact our CHIEF TECHNOLOGY OFFICER (CTO) using the details in Section 12.

8. USE OF COMMUNICATION DATA

All audio or video sessions conducted via the Platform are secure and confidential. MELETE does not record, monitor, or share session content except in cases of:

  • Explicit consent by both parties, or
  • Legal or safety obligations under applicable law.

9. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party resources, payment gateways, or external content. We are not responsible for their privacy practices, security standards, or data policies. Counselors are advised to review third-party privacy policies before use.

10. CROSS-BORDER DATA TRANSFER

In cases where data is stored or processed outside India, adequate data protection safeguards and contractual measures will be implemented to ensure Your information receives equivalent protection as required by Indian law.

11. UPDATES TO THIS POLICY

We may periodically update or revise this Privacy Policy to reflect changes in law, technology, or operational practices. All updates will be posted on the Platform with a revised “Last Updated” date. Your continued use of the Service after such updates constitutes acceptance of the revised Policy.

12. CONTACT US

For any questions, requests, or complaints related to this Privacy Policy, please contact:

MELETE WELLNESS SOLUTIONS PRIVATE LIMITED
Email: meletewellnesssolutions@gmail.com
Helpline: 8943175522
Attention: CHIEF TECHNOLOGY OFFICER (CTO)

13. ACKNOWLEDGMENT

By registering and using the MELETE platform as a Counselor or Therapist, You confirm that:

  • You have read and understood this Privacy Policy.
  • You consent to the collection, processing, and use of Your data as outlined herein.
  • You agree to comply with all applicable privacy and confidentiality obligations under law and platform policy.